1) "I can't find an item I know you carry on your site. How can I order it?"
This website only contains a small fraction of the thousands of products we sell in the stores. If you're having trouble finding an item you've seen in one of our catalogs or in one of our retail locations, please contact us. We'll locate the item and help you place an order.
2) "What is your return policy?"
At Alaska Wild Berry Products we pride ourselves on customer satisfaction. If for any reason you are not completely satisfied, we will make it right with either an appropriate replacement or a refund.
3) "What forms of payment do you accept?"
4) "Do you ever substitute items?"
5) "What are your customer service phone hours?"
You can find our hours on the Wild Berry Products Stores page.
7) "Can I purchase Alaska Canine Cookies products here?
8) "How do I redeem a Gift Card?"
9) "What should I do if I lose a Gift Card?"
If you lose a Gift Card, please contact us immediately.
10) "Where are your retail stores?"
Alaska Wild Berry Products has two stores in Anchorage. For specific locations and hours, see the Wild Berry Products Stores page.
11) "Can I have my order shipped outside the United States?"
12) "Do you offer overnight delivery?"
Yes. However, to receive next-day service, orders MUST be placed by 11am Pacific Time (10am Alaska Time) in order to receive the order the next day. (Of course Saturdays, Sundays, and holidays must be taken into account.) Note: Overnight delivery is required for delivery between May 1st and September 30 for orders containing perishable items and/or chocolates.
13) "How long will it take for my order to arrive?"
Please allow 5-7 days for FedEx delivery anywhere in the US. Standard Overnight orders MUST be placed by 11am Pacific Time (10am Alaska Time) to guarantee delivery the next day. Arrival for APO, FPO, and foreign countries may take longer than 7 days.
14) "What is your policy if my order does not arrive on time?"
If you feel that your order has not arrived on time or has been lost in transit after a reasonable amount of time, please contact Customer Service at 1-800-280-2927. We will do our best to resolve the issue. Please note that orders can only be guaranteed for delivery to the shipping address given, and orders sent to incorrect addresses given by the customer can not be forwarded. Additional charges may apply for any incorrect addresses or for changes to an address after the package has been shipped.
15) "How is the shipping rate calculated?"
We primarily ship via FedEx to all locations. In rare circumstances (such as when we're shipping to USPS Post Office boxes or APO/FPO) we can only offer USPS Priority shipping. Unfortunately USPS doesn't offer tracking service.
Many customers have the impression that FedEx shipping is always more expensive than other services. However because of our high volume we've negotiated discounts with FedEx that make it even less expensive than USPS or UPS. These discounts are passed along to you.
Unfortunately the only way to reduce shipping costs further would be to move our kitchens south but then we'd have to change our name to Utah Wild Berry Products or Texas Wild Berry Products and that just wouldn't be the same!
16) "Can I order internationally?"
We are happy to take online orders for anywhere in the United States. For Canadian orders, please call us at (907) 562-8858. Unfortunately because of cross-border issues it's not possible for us to efficiently ship to any other countries. We're very sorry about that but experience has shown us that too many orders are lost, waylaid, or refused by customs. Additionally, chocolate is a very delicate product and the delays can cause melting or other damage so we couldn't guarantee safe arrival.
17) "Will I save money by shipping to just one address?"
Yes you will. Because your shipping price is directly related to how much we have to pay the shipping companies, anything that make our cost lower also makes your cost lower. Therefore if you're sending gifts to two people at the same address, treating them as a single recipient in our shopping cart will mean we only have to ship one package, not two and we'll pass on any savings to you.