Alaska Wild Berry Products

Frequently Asked Questions

Questions

  1. "I can't find an item I know you carry on your site. How can I order it?"
  2. "What is your return policy?"
  3. "What forms of payment do you accept?"
  4. "Do you ever substitute items?"
  5. "What are your customer service phone hours?"
  6. "What is your privacy policy?"
  7. "Can I purchase Alaska Canine Cookies products here?"
  8. "Do you sell gift certificates or cards?"
  9. "How do I redeem a Gift Card?"
  10. "What should I do if I lose a Gift Card?"
  11. "Where are your retail stores?"
  12. "Can I have my order shipped outside the United States?"
  13. "Do you offer overnight delivery?"
  14. "How long will it take for my order to arrive?"
  15. "What is your policy if my order does not arrive on time?"
  16. "How are your shipping rates calculated?"
  17. "Can I order internationally?"
  18. "Will I save money by shipping to just one address?"

Answers

1) "I can't find an item I know you carry on your site. How can I order it?"

This website only contains a small fraction of the thousands of products we sell in the stores. If you're having trouble finding an item you've seen in one of our catalogs or in one of our retail locations, please contact us. We'll locate the item and help you place an order.

2) "What is your return policy?"

At Alaska Wild Berry Products we pride ourselves on customer satisfaction. If for any reason you are not completely satisfied, we will make it right with either an appropriate replacement or a refund.

3) "What forms of payment do you accept?"

For internet or phone orders we accept Visa, Mastercard, American Express and Discover. For mailed-in orders, we also accept checks and money orders.

4) "Do you ever substitute items?"

If the item of your choice is unavailable or does not meet our high standards for quality, we may need to substitute an item of equal or greater value.

5) "What are your customer service phone hours?"

You can find our hours on the Wild Berry Products Stores page.

6) "What is your privacy policy?"

You can find our hours on the Privacy Policy page.

7) "Can I purchase Alaska Canine Cookies products here?

Yes! Both shopping carts are linked together. You can add products from both websites to your cart then complete your combined order with one easy checkout from either of the websites.

8) "How do I redeem a Gift Card?"

The cards can only be redeemed at any one of our stores or by contacting our toll-free call center at (800) 280-2927.

9) "What should I do if I lose a Gift Card?"

If you lose a Gift Card, please contact us immediately.

10) "Where are your retail stores?"

Alaska Wild Berry Products has two stores in Anchorage. For specific locations and hours, see the Wild Berry Products Stores page.

11) "Can I have my order shipped outside the United States?"

No, we're sorry but we can't ship internationally. Shipping our perishable products over borders is too unreliable and slow so we aren't able to guarantee safe delivery.

12) "Do you offer overnight delivery?"

Yes. However, to receive next-day service, orders MUST be placed by 11am Pacific Time (10am Alaska Time) in order to receive the order the next day. (Of course Saturdays, Sundays, and holidays must be taken into account.) Note: Overnight delivery is required for delivery between May 1st and September 30 for orders containing perishable items and/or chocolates.

13) "How long will it take for my order to arrive?"

Please allow 5-7 days for FedEx delivery anywhere in the US. Standard Overnight orders MUST be placed by 11am Pacific Time (10am Alaska Time) to guarantee delivery the next day. Arrival for APO, FPO, and foreign countries may take longer than 7 days.

14) "What is your policy if my order does not arrive on time?"

If you feel that your order has not arrived on time or has been lost in transit after a reasonable amount of time, please contact Customer Service at 1-800-280-2927. We will do our best to resolve the issue. Please note that orders can only be guaranteed for delivery to the shipping address given, and orders sent to incorrect addresses given by the customer can not be forwarded. Additional charges may apply for any incorrect addresses or for changes to an address after the package has been shipped.

15) "How is the shipping rate calculated?"

We primarily ship via FedEx to all locations. In rare circumstances (such as when we're shipping to USPS Post Office boxes or APO/FPO) we can only offer USPS Priority shipping. Unfortunately USPS doesn't offer tracking service.

Many customers have the impression that FedEx shipping is always more expensive than other services. However because of our high volume we've negotiated discounts with FedEx that make it even less expensive than USPS or UPS. These discounts are passed along to you.

Unfortunately the only way to reduce shipping costs further would be to move our kitchens south but then we'd have to change our name to Utah Wild Berry Products or Texas Wild Berry Products and that just wouldn't be the same!

16) "Can I order internationally?"

We are happy to take online orders for anywhere in the United States. For Canadian orders, please call us at (907) 562-8858. Unfortunately because of cross-border issues it's not possible for us to efficiently ship to any other countries. We're very sorry about that but experience has shown us that too many orders are lost, waylaid, or refused by customs. Additionally, chocolate is a very delicate product and the delays can cause melting or other damage so we couldn't guarantee safe arrival.

17) "Will I save money by shipping to just one address?"

Yes you will. Because your shipping price is directly related to how much we have to pay the shipping companies, anything that make our cost lower also makes your cost lower. Therefore if you're sending gifts to two people at the same address, treating them as a single recipient in our shopping cart will mean we only have to ship one package, not two and we'll pass on any savings to you.

A Taste of Alaska since 1946